Shyam Enterprises (“we” and “us”) is the operator of (https://www.gitru.in) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Free Shipping All Over India. No Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time
In general, domestic shipments are in transit for 2 – 7 days. Sometimes it may take a maximum of 10 days for delivery.
3.2 Change Of Delivery Address
Orders placed before 11 AM – IST (GMT +5:30) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4. Logistics Partners
Shyam Enterprises (Gitru.In) will ship using couriers services like Delhivery, FedEX, Bluedart, Xpressbees & India Post all over India for all Prepaid Orders.
5. Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
6. Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
7. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
8. Package Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
9. Duties & Taxes
9.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
12. Process for package damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
13. Process for package lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
14. Customer service
For all customer service enquiries, please phone us at +91 8919262298 or fill out the request on our support page.